collectorhouse web store FAQ section

1. We place customer satisfation as our higheset priority. By offering high quality products with fast delivery at fair prices,coupled with excellent customer service, we hope to provide you the best deal here. 2. We supply only carefully selected, quality products at excellent prices. Offering many choices& great value for money. 3. Unlike many other online store, we actually hold huge stocks &ship your order directly from our warehouses. 4. Most orders are shipped the same day ensuring prompt delivery. 5. Our friendly & professional sales/after-sales service is second to none,all enquiries will be replied within 24 hours,no any delay at all!

NO. There are no extra or hidden charges at all. The price that you pay will include Posting and Full Insurance. There are NO customs charges

All DVD movies are coded according to their World region. 0 - "playable in all regions" 1 - Bermuda, Canada, United States and U.S. territories 2 - UK - Western Europe, Middle East, Egypt, Greenland, Japan 3 - Southeast Asia, Hong Kong, Macau, South Korea, Taiwan 4 - Central America, Oceania, South America, Mexico, Australia 5 - Central America, Oceania, South America, Mexico, Australia 6 - Mainland China 7 - Reserved for future use Nearly all DVD players less than 2 years old will be region free. This means that they will be able to play any region DVD, just as a Sony Playstation, Computer, X Box etc will play any region.

We deal directly with the manufacturers

Overseas release is the release outside of the USA. Overseas release could be USA studios release their product in the overseas market, or foreign studios release in the local market. For same title, the difference between oversea release and USA release are: 1. package is different. Usually foreign writings on the cover. 2. extra audio added. This is especially true for release in Asia, Japanese/Korean/Chinese/Thai and other languages added. 3. extra subtitles added. Such as Japanese, Chinese, Thai, Korean, Spanish, French, and other languages. 4. special or bonus features are different. 5. numbers of how many DVDs maybe different.

Once we receive the payment, we will send an order to the manufacturer, once received , they will begin the process to fill your order. Within 1-2 days of receipt of payment from us, they will have placed it with the post. At that time the warehouse will provide us with the tracking number, which in turn, upon your request, we will notify you. From there it should take 5-7 days. The international courier service will be either FEDEX,USPS, or UPS. Our new tracking system can let you know the status of the order online, what you need to do is checking it on the mainpage and estimate the arrival date online.NO ONE WILL BE LOST!

We HIGHLY suggest you purchase insurance. If you purchase insurance, we will help in filing your claim to get a full refund or replacement. IF YOU DO NOT PURCHASE INSURANCE AND THERE IS DAMAGE TO THE PRODUCT OR POST LOSES THE PRODUCT, WE CANNOT HELP YOU. When the product leaves the delivery center, the product is brand new or in the condition stated in the website. WE TAKE NO RESPONSIBILITY with what Post does with it which is why insurance is highly recommended. INFORMATION ON INSURANCE INSURANCE of the package is strongly suggested-otherwise no responsibility of the loss or damage although it rarely happens. Shipping insurance is provided by a third party carrier and is required on all purchases.

We want you to feel confident about shopping with store of CollectHouse. We guarantee that both our goods and service are high quality. If you have a problem, or are unhappy with your purchase, then we will put the matter right. 1. It is guaranteed all the packages will be sent out in good condition. To ensure your interests, please check out your delivery on the spot. If there is any damage during the shipment, you can press claim for compensation from the Post Office. 2. If there is any quality problem with the goods you received, please contact with our Customer Service Center within one week. We will refund or exchange as your requirement. 3. If there are gifts with your package, please send them back as well as your refunded goods. 4. All returns will only be accepted if its original packaging and labels are still attached. We will refuse to return or exchange in any of the following situation: 1. The damage is caused by been used in the improperly way. 2. The goods don’t belong to store of east. 3. We don’t receive your returned goods, or which are not completely. 4. The original packaging is damaged.

All the goods at store of Colletor-house are legally produced by the publishers. We never sell any DVDs produced in the il-legal such as videoing at the cinema or copying. All the DVDs for sale on our website are formal foreign version: original English pronunciation, English menu, various subtitles that is able to cancel. They are suitable for all DVD regions. The packaging is exactly the same as you see form the sample pictures. All products are boxed and some of them are good for collection.